Executive briefing · Q2 transformation review
Executive summary
Portfolio digital maturity improved 4.2 points quarter-over-quarter while two enterprise initiatives entered escalation. Benchmark position strengthened in customer experience; infrastructure debt remains the primary drag on forecast confidence.
Key changes
- Customer domain score +6.1 vs. prior quarter after remediation sprint
- Three initiatives crossed dependency risk threshold
- Forecast confidence band narrowed on completed platform migration
Risks
- Legacy integration backlogHigh
- Third-party SLA exposure in paymentsMedium
- Change saturation in EMEA rolloutMedium
Opportunities
- Accelerate AI-assisted service desk pilot with proven ROI model
- Consolidate duplicate analytics pipelines to free 12 FTE capacity
Decisions needed
- Approve additional investment for identity modernization wave 2
- Escalate vendor contract renegotiation to executive committee

